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Install limit

Posted: Fri Oct 05, 2018 3:06 pm
by SHughes_Fusion
I've had a number of hardware upgrades which have resulted in all 3 installs available with my key being used. I've now got a new laptop but can't install Swordfish as the key has expired.

Is there any way to reset the number of installs? I've tried emailing '[email protected]' but had no reply.

Unfortunately our IT department forgot each time to release the old key before doing the upgrade so the older installs weren't removed from the count.

Re: Install limit

Posted: Fri Oct 05, 2018 6:46 pm
by bitfogav
Send David a PM on here with your serial key, I'm sure he will reset them.

Link to: David PM

Re: Install limit

Posted: Sat Oct 06, 2018 6:49 am
by David Barker
It can take a little time to reset a key as I have other work commitments. I only got your email Friday morning! I have reset the key, so it should work now.

Anyone who needs a key resetting I am happy to do it but please give me 1-2 working days before follow up. Thanks.

Re: Install limit

Posted: Sat Oct 06, 2018 12:39 pm
by SHughes_Fusion
Thanks a lot David. I had similar issues - being pushed to get some bugs fixed urgently but no access to Swordfish to do so. If only IT departments would schedule upgrades at times when we don't have important work to do...